Privacy Policy.

This Privacy Policy describes how MaxProTV Ltd ("MaxProTV", "we", "us", "our") collects, uses, stores and protects personal data when you use maxprotv.net or order a MaxProTV subscription. We are the data controller for personal data processed through this website.

MaxProTV Ltd is registered in England & Wales. Registered address: 86-90 Paul Street, London EC2A 4NE, United Kingdom. Data protection contact: [email protected].

1. Data we collect

We collect only the data required to deliver the service you request. Specifically:

Category	What we collect
Order data	Your name, email address, country, device type, plan selection, device count, and any optional message you include when you submit an order.
Account data	Your email address (used as your account identifier) and your subscription status and expiry date.
Support data	Emails you send to [email protected] and any attachments or diagnostics you choose to share.
Technical data	IP address, browser user-agent, and page-visit data, collected via server logs and (where you consent) analytics.
Cookie data	Essential session data and (where you consent) analytics cookies. See section 8.

We do not collect payment card data on this website. Payment is arranged by email after we confirm your order and is processed by third-party providers whose own privacy policies apply.

2. How we use your data

We use your data for the following purposes, each with a lawful basis under UK GDPR:

• To fulfil your order — performance of a contract. We use your name, email, country and device details to deliver credentials and provide your subscription.
• To provide customer support — legitimate interest. We use support email history to answer your questions and resolve issues.
• To send transactional emails — performance of a contract. Order confirmations, credential delivery, renewal reminders and refund confirmations.
• To protect against fraud and abuse — legitimate interest. We monitor order patterns and IP addresses to detect fraudulent orders and prevent service abuse.
• To comply with legal obligations — legal obligation. We retain records required by UK tax, accounting and consumer law.
• To improve the website (optional) — consent. Analytics cookies are set only after you click Accept in the cookie banner.

3. Data sharing

We do not sell, rent or trade your personal data. We share data only with:

• Email service providers — to send and receive transactional emails on our behalf. They act as data processors under contract.
• Hosting providers — CloudPanel-based infrastructure and CDN providers used to serve the website. Server logs may contain IP addresses.
• Legal authorities — where we are legally required to disclose data following a valid legal request.

We do not transfer personal data outside the UK/EEA except where the recipient is covered by an adequacy decision or by UK-approved Standard Contractual Clauses.

4. Data retention

We keep personal data only as long as needed for the purpose it was collected:

• Order and account data — retained for the duration of your subscription and for 24 months after expiry for support and accounting purposes.
• Support emails — retained for 24 months from the last reply.
• Server logs — retained for 30 days, then deleted.
• Analytics data (if consented) — retained for 14 months in Google Analytics 4.
• Financial records — retained for 6 years where required by UK tax law.

5. Your rights

Under UK GDPR you have the following rights, all of which you can exercise by emailing [email protected]:

1. Right of access — request a copy of the personal data we hold about you.
2. Right to rectification — ask us to correct inaccurate data.
3. Right to erasure — ask us to delete your data, subject to legal retention requirements.
4. Right to restrict processing — ask us to limit how we use your data.
5. Right to data portability — receive your data in a structured, machine-readable format.
6. Right to object — object to processing based on legitimate interest.
7. Right to withdraw consent — withdraw consent for analytics cookies at any time.

We respond to all rights requests within 30 days. If you are unhappy with our response you have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) at ico.org.uk.

6. Security

We protect personal data with:

• HTTPS everywhere — all traffic to maxprotv.net is encrypted with TLS 1.3.
• Strict security headers — HSTS, CSP, X-Frame-Options, Referrer-Policy, Permissions-Policy.
• Encrypted mailboxes — order emails are stored in encrypted mailboxes with multi-factor authentication.
• Limited access — only MaxProTV staff who need your data to fulfil your order or provide support can see it.
• No card data on site — we never collect or store payment card details on this website.

If we become aware of a personal data breach that is likely to result in a risk to your rights, we will notify you and the ICO within 72 hours as required by UK GDPR.

7. Children's privacy

MaxProTV is not directed at children under 18. We do not knowingly collect personal data from anyone under 18. The Adult IPTV add-on is PIN-locked, age-verified, off by default, and parents can lock it out entirely. If you believe a minor has provided us with personal data, please email [email protected] and we will delete it.

8. Cookies

MaxProTV uses two categories of cookies:

• Essential cookies — required for the website to function (session state, cookie-consent preference). These cannot be disabled and do not require consent.
• Analytics cookies — Google Analytics 4, set only after you click Accept in the cookie banner. We use Consent Mode v2 so no analytics data is collected before consent.

You can change your cookie choice at any time by clearing site data in your browser and reloading the page. The banner will appear again.

9. Third-party links

This website may link to third-party sites (for example, ISP speed tests, streaming device manufacturer pages, or payment providers). We are not responsible for their privacy practices. Please read their own privacy policies before providing personal data.

10. Changes to this policy

We may update this Privacy Policy to reflect changes in law, our services, or our data practices. The "Last updated" date at the top of this page shows when the current version took effect. Material changes will be announced by email to active subscribers.

11. Contact

Questions about this policy or your personal data: