7-day money-back guarantee.

This Refund Policy explains how to request a refund for a MaxProTV subscription. It forms part of our Terms of Service and should be read alongside them.

1. The 7-day money-back guarantee

MaxProTV offers a 7-day money-back guarantee on all first-time subscriptions. If for any reason you are not satisfied with the Service, you may request a full refund within seven calendar days of your subscription start date.

The guarantee applies to the base subscription (1, 3, 6 or 12 months). It does not apply to renewals, to add-on purchases, or to accounts terminated for a breach of our Terms.

2. How to request a refund

To request a refund, email [email protected] within seven days of purchase. Include:

1. Your order reference — the format is ORD-XXXXX-XXXX. You will find it in the order confirmation email or in the email you sent when you placed the order.
2. The email address on the subscription — so we can locate your account.
3. A short reason (optional) — this helps us improve. It is not required and it will not affect the outcome within the 7-day window.

You do not need to give a detailed reason. A one-line email is enough. We aim to reply within 12 minutes during UK business hours.

3. When the guarantee does not apply

The 7-day money-back guarantee does not apply to:

• Renewals — once you renew, the guarantee no longer applies. You already know how the Service performs.
• Add-on purchases — the Adult IPTV add-on and extra device slots are only refundable if the base subscription is also refunded within the 7-day window.
• Terminated accounts — if we terminate your subscription for a breach of our Terms (reselling, credential sharing, illegal use), no refund is due.
• Requests made after 7 days — after the 7-day window, refunds are discretionary and may be offered on a pro-rata basis at our sole discretion.

4. Pro-rata refunds after 7 days

After the 7-day guarantee has expired, we may offer a pro-rata refund at our discretion if you cancel a long-term plan (6 or 12 months). Pro-rata refunds are calculated from the date of cancellation to the end of the paid period and are subject to the following:

• At least 30 days of the subscription must remain.
• The account must be in good standing (no breaches of Terms).
• Any discount applied to the original purchase is reversed when calculating the pro-rata amount.

To ask about a pro-rata refund, email [email protected] with your order reference. We respond to all requests within 3 working days.

5. How refunds are processed

Refunds are processed to the original payment method. We do not issue refunds to a different account, card, or cryptocurrency wallet.

Stage	Timing
You send refund request	Within 7 days of purchase
We confirm receipt	Within 12 minutes during UK business hours
We process refund	Within 3 working days
Funds land in your account	Usually within 5–10 working days depending on your bank

6. Cancellation vs refund

Cancellation stops your subscription at the end of your current billing period. It does not automatically trigger a refund. If you want a refund, you must explicitly request one in the same email.

You can cancel at any time by emailing [email protected]. We do not auto-renew without your explicit consent. Your subscription simply expires at the end of the paid period.

7. Chargebacks

If you believe you are entitled to a refund and we have not responded within 3 working days, please email [email protected] again before initiating a chargeback. Chargebacks take longer for both sides and may result in your account being suspended while the dispute is resolved.

We do not contest legitimate chargebacks. We do contest fraudulent chargebacks where the Service was delivered and used.

8. Statutory rights

Nothing in this policy affects your statutory rights as a consumer under the Consumer Rights Act 2015 or any equivalent legislation in your jurisdiction. If you are in the EU or UK, you may also have a 14-day right of withdrawal for digital services; because MaxProTV delivers access to your subscription immediately, you waive this right when you first log in, in accordance with the Consumer Contracts Regulations 2013.

9. Contact

For any refund question: